+90 (242) 836 32 92
Distance Sales Agreement
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Distance Sales Agreement

Xanthos TravelXanthos Travel
10 min read

Distance Sales Agreement

1. Parties

SELLER:

  • Company name: Xanthos Travel Turizm Ltd. Şti.
  • Address: Andifli Mah. İbrahim Serin Cad. 07580 Kaş/Antalya, Türkiye
  • Phone: +90 (242) 836 32 92
  • Email: info@xanthostravel.com
  • MERSIS No.: [MERSIS number]

BUYER: The person making a purchase on the site, whether or not registered as a member.

2. Subject of the Agreement

This agreement governs the rights and obligations of the parties, pursuant to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, in relation to the sale and delivery of the tourism services, whose characteristics and sales price are specified below, ordered electronically by the BUYER from the SELLER's website www.xanthostravel.com.

3. Service Subject to the Agreement

The type, quantity, price and method of payment of the purchased service are specified in the order confirmation. VAT is included in the service price.

Types of Service:

  • Day tours
  • Multi-day tours
  • Boat tours
  • Activity tours (diving, paragliding, etc.)
  • Transfer services

4. General Provisions

4.1. The BUYER declares that they have read and are informed of the basic characteristics, sales price and method of payment of the service subject to the agreement, as well as all preliminary information relating to the service, on the SELLER's website, and that they have given the necessary confirmation electronically.

4.2. The service shall be performed as of the order date, on the date agreed by the parties.

4.3. The service is provided at the address and to the person(s) specified by the BUYER at the time of sale.

4.4. The SELLER accepts and undertakes to perform the service subject to the agreement in full, within the scope of the order description and in accordance with quality standards.

5. Right of Withdrawal

5.1. The BUYER may exercise the right of withdrawal before the service is performed.

5.2. Withdrawal period:

  • Day tours: 24 hours before the tour start time
  • Multi-day tours: 72 hours before the tour start date
  • Private tours and group bookings: subject to separately determined conditions

5.3. To exercise the right of withdrawal, written notice must be given to the SELLER. Notice may be given by email or by telephone.

5.4. If the right of withdrawal is exercised:

  • If payment was made by credit card, the price is refunded to the relevant bank within 14 days of the notice of withdrawal
  • For payments made by bank transfer/EFT, the refund is made to the bank account specified by the BUYER within 14 days

6. Cases in Which the Right of Withdrawal Cannot Be Exercised

The BUYER cannot exercise the right of withdrawal in the following cases:

  • Where the service has been fully performed
  • For services tied to a specific date or period, where the withdrawal request is made outside the specified periods
  • For services prepared in line with the BUYER's special requests
  • For tours cancelled by the SELLER due to weather or natural conditions (in this case a refund or an alternative date is offered)

7. Payment and Delivery

7.1. Payment Methods:

  • Credit card / Debit card
  • Bank transfer / EFT
  • Payment on site (only for certain services)

7.2. Delivery: The service is performed on the date, at the time and at the meeting point specified at the time of booking.

7.3. Delays: Minor delays that may arise due to traffic, weather conditions or similar reasons do not require the cancellation of the service.

8. Obligations of the Seller

8.1. The SELLER undertakes to perform the service in accordance with the terms of the agreement, with due care and professional competence.

8.2. If performance of the service becomes impossible, the SELLER shall notify the BUYER immediately and refund the amount paid within 14 days.

8.3. The SELLER reserves the right to cancel the service in conditions that could endanger safety.

9. Obligations of the Buyer

9.1. The BUYER is obliged to ensure that the information provided at the time of booking is accurate and complete.

9.2. The BUYER is obliged to be present at the specified meeting point before the service time.

9.3. The BUYER is obliged to comply with the safety instructions of the SELLER's staff during the tour.

9.4. The BUYER is responsible for damage and losses caused by their own fault.

10. Dispute Resolution

Consumer Arbitration Committees and Consumer Courts have jurisdiction over disputes that may arise from this agreement.

Application Thresholds (2024):

  • For disputes below 104,000 TL: Consumer Arbitration Committees
  • For disputes of 104,000 TL and above: Consumer Courts

11. Entry into Force

The BUYER is deemed to have accepted all terms of this agreement as soon as they confirm the order placed through the site. The SELLER sends the order confirmation to the BUYER by email.

Last Updated: February 2024

Contact:

  • Email: info@xanthostravel.com
  • Phone: +90 (242) 836 32 92
  • Address: Andifli Mah. İbrahim Serin Cad. 07580 Kaş/Antalya, Türkiye